Return & Refund Policy

At RHELEGANT, customer satisfaction is our priority. We are committed to providing high-quality nutraceutical products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days from the date of purchase or delivery, subject to the following conditions:

The product must be returned within 7 calendar days.
The original purchase invoice/bill is mandatory for all return and refund requests.
The product must be in its original packaging, unopened, unused, and in resalable condition.
All seals, labels, accessories, and promotional items (if any) must be included.

2. Non-Returnable Items

For hygiene, health, and safety reasons, we cannot accept returns or provide refunds for:

Opened or used nutraceutical products.
Products with damaged or missing original packaging.
Products returned without the original purchase bill.
Products damaged due to misuse, improper storage, or customer negligence.
Products purchased more than 7 days before the return request.

3. Damaged or Incorrect Products

If you receive a product that is:

Damaged during delivery,
Defective,
Expired, or
Different from the item you ordered,

please contact our customer support within 48 hours of receiving your order. We may request clear photographs of the product and packaging to verify the issue before processing a replacement or refund.

4. Refund Process

Once your returned product has been received and inspected:

You will be notified regarding the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days.
Refunds will be issued using the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed method.

5. Return Shipping

If the return is due to an error by RHELEGANT (wrong, damaged, or defective product), we will bear the return shipping cost.
If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.

6. Order Cancellation

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and will instead be handled according to this Return & Refund Policy.

7. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

RHELEGANT
Email: info@rhelegant.com
Website: www.rhelegant.com

We appreciate your trust in RHELEGANT and are committed to providing safe, premium-quality nutraceutical products along with excellent customer service.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.